Terms of Service
These terms apply to your use of dizibook.in and to our services. They are offered by Dizibook Softwares, a proprietorship of Prakash Palaniswamy (“Dizibook”, “we”, “us”), registered at No 643, 1st Cross, Hoysala Street, Nehru Nagar, Belur, Hassan, Karnataka 573115, India (GSTIN 29AZBPP9321M2ZS). If you sign a service agreement or proposal with us, that document applies to the services and takes priority over these terms where they differ.
1. Our services
We provide advertising management (Meta and Google), an AI Employee that handles patient enquiries, a CRM and related setup, as described on our Services page and in your agreement. Services are for plastic surgeons, clinics and aesthetic practices.
2. No guarantee of results
We work hard to generate a steady flow of qualified enquiries, but we cannot guarantee a specific number of leads, consultations or surgeries. Results depend on factors such as your city, procedures, budget, pricing, reputation and how quickly your team handles bookings. Figures on our website are targets, not promises. Our 30-day money-back guarantee is explained in the Refund Policy.
3. No medical advice
We do not provide medical advice. Our AI Employee replies to enquiries and books appointments, using information you approve. It is not a doctor, it cannot diagnose or recommend treatment, and it must not be used for emergencies. Clinical questions are passed to your team. You are responsible for all medical decisions and patient care.
4. Your responsibilities
- Make sure your ads, pages and messages follow the advertising rules that apply to you, including the guidelines of your professional body and the policies of Meta and Google. You approve all ad content before it goes live.
- Give us accurate information and the access we need to do the work.
- Make sure patients have agreed to receive messages from you on SMS, WhatsApp or email, where the law requires it.
- Handle patient data lawfully. You are responsible for the patient and lead data collected for your clinic.
5. Accounts, data and ownership
You own your ad accounts and your patient and lead data. We keep our own software, templates and know-how. Creatives we produce for you are licensed to you while you are a client and transfer to you once you have paid in full.
6. Fees, ad spend and tax
Fees are set out in your proposal or agreement and are charged plus GST at the applicable rate. Ad spend is paid by you directly to Meta, Google or other platforms and is separate from our fees. Payment terms are stated in your agreement.
7. Non-exclusive
Our services are not exclusive. We may work with other clinics, including ones in your field or city, while keeping each client’s data and information confidential.
8. Confidentiality
Each side will keep the other’s non-public business information confidential and use it only for the services.
9. Limits of liability
To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, or issues caused by third-party platforms (for example, ad account restrictions or platform outages). Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.
10. Termination
You can stop using our services as set out in your agreement. We may suspend or end services if you breach these terms or the agreement, or if continuing would break the law or a platform’s policies.
11. Website use
You agree not to misuse this website, attempt to access it without permission, or copy its content without our written consent.
12. Governing law and disputes
These terms are governed by the laws of India. We will first try to settle any dispute by talking. If that fails, the dispute will go to arbitration seated in Bengaluru under the Arbitration and Conciliation Act, 1996. The courts at Hassan and Bengaluru have jurisdiction for any court proceedings.
13. Contact
Questions about these terms: support@dizibook.in.